Support

Here is some key information for you as a .strandberg* owner to ensure that you enjoy your guitar to the fullest.

Setup & maintenance of your guitar

Here is a video that will take you through the steps of changing strings, adjusting the action, adjusting intonation, and adjusting the relief of the neck. Below, you can find a description of the steps as well.

Changing Strings

Changing strings is fast and straightforward once you get the hang of it.

01-Setup_tools_you_need

You will need a 2 mm Allen (hex) wrench, a 3 mm Allen wrench and a pair of wire cutters.

02-Setup_unscrew_tuner

Begin by unscrewing the knob on the tuner all the way. When you get the hang of it, you may leave the knob in place, but it might be easier to remove it altogether. Just make sure you put it in a safe place while you are changing the strings.

03-Setup_unscrew_string_lock

Use the 3 mm Allen key to unfasten the string lock, by turning it counter-clockwise. Always use the key with the tall end in the screw and the short end to turn.

04-Setup_remove_string

Carefully pull the string out through the rear of the tuner.

05-Setup_use_screwdriver

If your guitar was produced late 2014 or later, the knob has an internal 6 mm hex socket, so you may use a power screw driver to increase the speed.

06-Setup_ensure_plate

Inside the string lock, there is a small plate that prevents the string from being cut when the lock is tightened. Take care that this plate does not fall out while you are changing the strings, by leaving the locking screw in place throughout the process.

 

07-Setup_get_good_strings

We recommend using the .strandberg* Optimized Tension Strings for your Boden designed guitar.

08-Setup_thread_string_through_tuner

Thread the string through the rear of the tuner. Again, this can be done with the knob in place, but it might be easier to do with the knob removed. Use one of the Allen keys to help get the string up through the tuner.

09-Setup_thread_string_through_lock

Thread the string through the string lock. Remove some of the slack, but especially when changing to a heavier gauge of strings, you need to keep some slack in case the intonation has to be adjusted afterwards. Always use only the short end of the key to tighten the screws. This minimizes the risk of damaging the screws or cutting the string.

10-Setup_cut_string

 

Use the wire cutters to cut the excess string. Cut it as close as possible to the lock, to prevent the sharp end of the string from extending out of it.

Adjusting the Action

11-Setup_change_action_lift_string

Adjusting the action (string height) is very easy. Simply lift the string off the saddle and use your nail, a guitar pick, or a screwdriver, to turn the saddle. Note that if you have Rev 5 hardware, you need to loosen the small set screw that secures the saddle. See the video above for more information.

12-Setup_change_action_turn_saddle

Turning it a half turn changes the action by 0.25 mm (0.01″). Turn it counter-clockwise to raise the action and clockwise to lower the action. If you have Rev 5 hardware, you need to very carefully tighten the small set screw that secures the saddle. See the video above for more information.

Adjusting Intonation

If you change the gauge of string, or adjust the string height, you may need to also adjust the intonation for the guitar to play in tune across all registers.

13-Setup_check_intonation

To check the intonation, compare the harmonic on the 12th fret to the fretted note. In this case, the fretted note is higher than the harmonic.

14-Setup_move_bridge_back

If the fretted note is too high, it means that the distance between the 12th fret and the bridge is too short, so we need to move the bridge backwards. Conversely, if the fretted note was lower than the harmonic, the distance is too long, and the bridge needs to move forward.

 

15-Setup_fasten_bridge

After loosening the string, use the 2 mm Allen key to loosen the screw that holds the tuner in place. Always use the short end of the key to loosen or tighten the screws on the bridge and string lock. Move the bridge backwards or forwards as appropriate and lock it in place, tune the string back up to pitch and check the 12th fret harmonic vs. the fretted note again.

Adjusting Relief

Your .strandberg* guitar neck is reinforced with carbon fiber for a perfect balance between stability and playability. Different playing styles require different relief, so we don’t want to make a completely stiff neck, but incorporate a dual-action truss rod for adjustment.

If you travel through different climate zones or the humidity changes drastically between seasons, you may have to adjust the relief.16-Setup_check_relief_01

To check the relief, fret the same string on the 1st and 24th fret.

17-Setup_check_relief_02

Use your thumb to press the string against the 12th fret and check the distance. Most people are comfortable with a relief about the thickness of a business card – 0.25 mm (0.01″) with fairly low action, 1.5 mm (0.04″), but some players prefer a completely straight neck and considerably higher action. As a guide: if the strings rattle when you play the lower frets, you have too little relief and need to loosen the truss rod. If the strings rattle when you play the higher frets, you have too much relief and you need to tighten the truss rod.

18-Setup_adjust_truss_rod

The truss rod needs a 4 mm Allen key to be adjusted. NEVER turn more than 1/4 turn between checking the result. If you feel that you have to use a lot of force to turn it, take it to someone with experience rather than risk damaging it. Replacing a broken truss rod is a significant job!

Taking care of your guitar

WARNING
• Your guitar is constructed of solid wood that was seasoned and dried to specific moisture requirements.
• If you live in a desert, high mountain or a cold winter region, you will experience dry and extreme weather conditions from time to time, which can crack your fingerboard and in severe cases, crack other parts of your guitar and the finish. You can prevent cracking by storing your guitar in it’s case and by not subjecting it to extreme heat or cold.
• If you live in humid regions, you should take extra precautions and keep your instrument in its case or gig bag as much as possible.
• Do not leave your guitar and case in direct sunlight or in your car when it is hot. Heat inside a car’s trunk can exceed the temperature where glue dissolves. Heat build-up inside the case can become intense and damage the instrument.
• When the instrument is not in use or when shipping, do not release the tension of the strings, as this is harmful to the neck and may
cause an irreversible backbow.
• Strandberg Guitars AB does not warranty cracks or neck warpage due to extreme weather conditions, improper storage or misuse, such as overtightening the truss rod.

Maintaining the Finish

Oiled body or maple fingerboard Generally, you can take care of your guitar using a specialized guitar polish that contains Carnauba Wax (for example “the One” from Music Nomad). Do take care that it does not contain silicone or other synthetic agents. A high quality neutral colored furniture wax also works.
If there is significant wear on the guitar, it is possible to polish it up carefully with 0000 steel wool and then re-applying Rustin’s Danish Oil. Do not attempt this unless you know exactly what you are doing. Test on a different piece of wood if you are not sure of how it works, and remove strings, pickups and hardware before doing so, since the oil can leave residue on them. Always wear protective gear, such as gloves and ensure appropriate ventilation as described on the product packaging.
Oiled fingerboard (Ebony, Rosewood, Wenge, etc.) Use a specialized guitar oil for fingerboards, such as Lemon Oil twice per year. Do this while the strings are off the guitar. The oil will prevent the fingerboard from receiving or losing excess moisture, which may cause the wood to crack.
Satin Finish body Use soap and water on a clean soft cloth after wringing it almost dry, or use a specialized guitar polish without silicone.
Gloss Finish body Use a specialized guitar polish without silicone, or a high quality automobile polish with a clean soft cloth, ensuring that wax does not rub off on other parts of the guitar, or fretboard.

Limited Warranty

Strandberg Guitars prides itself delivering quality instruments, but sometimes things do go wrong.
We warrant our products to be free from defects in materials and workmanship under normal use and service by the original purchaser for the periods listed below:

 

Made to Measure Guitars Custom Shop/Production Guitars Hardware
Term 5 years 2 years 5 years*
Process
  1. Contact mtmsupport@strandbergguitars.com to diagnose the issue and organize paperwork for the guitar, to avoid VAT and customs fees for the return.
  2. The guitar needs to be returned to our shop in Sweden, packed in its original SKB hardcase or equivalent, at your cost. If the defect is deemed to be within warranty coverage, we will reimburse you the shipping cost later.
  3. Warranty repairs are done free of charge. If the defect is not within warranty, we will discuss and agree a solution with you.
  4. Shipping cost for the return is covered by us, if it is a warranty issue. However, we can not be held responsible for any resulting fees, VAT, customs or duties. The guitar will be accompanied by the appropriate paperwork, to hopefully get it through customs without problems. If the issue was not within warranty, you will be responsible for the shipping costs, in addition to any additional costs associated with it.
  1. If your guitar was purchased through a dealer, contact the dealer. Anything that needs to be done will be handled through them. Otherwise, read on below.
  2. Contact support@strandbergguitars.com to organize an RMA number and setup the return.
  3. The guitar needs to be returned to our offices packed in its original case and shipping box or equivalent. If, when setting up the RMA the defect is deemed to be within warranty coverage, you will receive a pre-paid return shipping label. If not, and we still agree to take the guitar back to diagnose, you need to pay for the shipping. If the defect is later deemed to be within warranty coverage, we will reimburse you the shipping cost.
  4. Warranty repairs are done free of charge. If the defect is not within warranty, we will discuss and agree a solution with you.
  5. Shipping cost for the return is covered by us, if it is a warranty issue. However, we can not be held responsible for any resulting fees, VAT, customs or duties. The guitar will be accompanied by the appropriate paperwork, to hopefully get it through customs without problems. If the issue was not within warranty, you will be responsible for the shipping costs, in addition to any additional costs associated with it.
  1. If your guitar was purchased through a dealer, contact the dealer. Anything that needs to be done will be handled through them. Otherwise, read on below.
  2. Contact support@strandbergguitars.com to diagnose the issue.
  3. Return the defective/broken part to our shop in Sweden. Postage has to be covered by yourself.
  4. We will send out a free replacement part, clearly marked as a warranty replacement with a nominal value. However, we can not be held responsible for any resulting fees, VAT, customs or duties.

* We will do our best to keep stock of any manufactured part for 5 years, but as long as we have parts available, we will honor the terms described herein, which can be longer than 5 years. If a part is discontinued, and stocks run out, you will be offered an alternative replacement.

Addresses Strandberg Guitars AB
Höganäsgatan 6A
SE-753 30 Uppsala
Sweden
mtmsupport@strandbergguitars.com
Strandberg Guitars USA, Inc
25060 Hancock Ave, Ste 103
Box 416
Murrieta, CA 92562
USA
support@strandbergguitars.com
Strandberg Guitars AB
Höganäsgatan 6A
SE-753 30 Uppsala
Sweden
support@strandbergguitars.com
Terms The obligation of this warranty shall be limited to repairing or replacing any part which we agree is defective. Strandberg Guitars AB may not be held responsible for any return shipping costs to us other than as noted above, though we will pay standard shipping costs from us to you. If you require alternate shipping arrangements, you need to cover the entire cost. Under no circumstances will Strandberg Guitars AB be held responsible for Customs, Duties, VAT or any other taxes or fees. All returns must be accompanied by a copy of your receipt and return authorization number and must be shipped postage prepaid to the appropriate address as stated above.This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE DURATION DESCRIBED ABOVE OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANTABILITY MUST BE BROUGHT WITHIN A PERIOD OF 24 MONTHS FROM THE DATE OF PURCHASE FOR THE TWO YEAR WARRANTY AND WITHIN A PERIOD OF 60 MONTHS FROM THE DATE OF PURCHASE FOR THE FIVE YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Strandberg Guitars AB has the authority to increase or alter the obligations of this warranty.This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Strandberg Guitars AB. Warranty coverage is available to original purchasers only and is not transferable.In no case shall Strandberg Guitars AB be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.