Certified .service*

SKU: SERVICE-CARE

We know you love your guitar, and we also know that a well set up and maintained guitar is even easier to love! A guitar can be subjected to considerable wear and tear and needs regular care to maintain its full function. It is constructed of natural materials that move with the seasons, so looking after it is inevitable. The certified .service* will take your guitar up to perfect playability for maximum enjoyment. Included in the price is insured shipping both ways with DHL Express.
The base service consists of:

  • change strings
  • clean the guitar
  • inspect & correct
    • adjust neck relief
    • restore dented 0-fret
    • spot leveling of frets (if required)
    • dress sharp fret ends
    • set up to spec
    • ensure hardware function, replace worn parts (for performance, not cosmetics)

In addition, we also know that tinkering with guitars is fun! If you don’t feel comfortable bringing out the tools yourself, let our experienced techs do it for you. We have a selection of optional items available. If you require something slightly different from what is offered below, or if you have any doubts whether something can be done, please reach out to us and check if it can be done. For example, if you want to replace the pickups, the new ones have to be the same size, including leg length on humbuckers, etc.

Lastly, our limited warranty applies for the original purchaser of the instrument only. If your warranty has run out, or you bought your guitar used, we also offer the option to extend/renew the warranty for an additional 2 years, after we have checked it out.

To purchase service, choose a package in the dropdown below: Bronze, Silver, Gold, or Platinum. They each include a certain number of points, which you can then use in the options section below. For example: if you purchase the Bronze package (1 pt), you can use it to cover the base service (1 pt) _or_ to replace the pickups (0.5 pt) and re-wire the guitar (0.5 pt). To do both, purchase the Silver package, and so on.

Note that we are not able to address cosmetic issues, such as dents, scratches or shiny areas. We personally feel that signs of wear on an otherwise well maintained instrument brings additional joy to playing, with the comfort of not having to bring out the “kid gloves”. Upon placing the order, we will send you a shipping label and organize collection of your guitar (or let you know where you can drop it off). We aim to have your guitar back to you as quickly as possible, which would normally mean shipping time + 2-3 days.

Clear
  • Please enter the SKU of your guitar, or describe in free text if you don't know it. (For example: "BD6CT-17O-M-F-RD" or "Boden Original 6")
  • Please enter the serial number of your guitar
    IMPORTANT: Choose strings to return the guitar with. As we are not able to stock brands and gauges to suit all preferences, you must ship your guitar with a fresh, unopened, pack of strings included. Alternatively, you can purchase a 5-pack .strandberg* or D'Addario strings along with this order, and we will install one set and return the guitar with the remaining 4 sets. We cannot set the guitar up again with the strings it was delivered with, regardless of condition they are in.
  • Please enter the tuning you want the guitar set up with when we return it. Start with the lowest string and end with the highest. E.g. standard tuning for a 6-string guitar is EADGBE
    Please choose your preference for how you would like the guitar set up. Add any additional comments in the Instructions box.
    Please choose which items you would like done. Add up the total points, and choose the corresponding package above.
  • Please input a detailed description of the work that you want done. Examples of what is included in the respective packages can be found above.
  • Enter the package dimensions in centimeters - we need this information to book your shipment
  • $0.00
150.00400.00 (incl. 30.00 VAT)
  • Free EU shipping over €100
  • Free returns - No questions asked
  • 2 year warranty*

We know you love your guitar, and we also know that a well set up and maintained guitar is even easier to love! A guitar can be subjected to considerable wear and tear and needs regular care to maintain its full function. It is constructed of natural materials that move with the seasons, so looking after it is inevitable. The certified .service* will take your guitar up to perfect playability for maximum enjoyment. Included in the price is insured shipping both ways – read above for all the details.

Your payment is managed by Klarna Checkout
Check out with only you email and postal code, and pay with the major payment methods including the specific Klarna payment methods.

Klarna offers three payment methods. Pay now, Pay later and Slice it*. This allows you to try before you buy, finance purchases, or make use of other payment options made available by Klarna. Manage all your payments with the Klarna App. Note that the full Klarna Checkout experience is only provided in the local currency. Please make sure to select your country above.

For full information, please visit klarna.com

If you reside outside the European Union, e.g. in Norway, Switzerland, or Iceland, you will be billed local import fees and duties by the shipping company, according to your country’s legislation. For more information, see this support article.

* Depending on your location or credit, only Pay Now may be available.

Orders ship from Sweden, which means that within the European Union, there are no additional fees. If you reside outside the European Union, e.g. in Norway, Switzerland, or Iceland, you will be billed local import fees and duties according to your country’s legislation. For more information, see this support article.

Delivery of guitars/large items is fast and free* with DHL Express with On Demand Delivery, which lets you monitor and direct your shipment once it is on its way. Smaller items ship with Swedish Postnord.

* Minimum order value of €100 applies